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Free Shipping Details

Free shipping is available on all orders over $200. Shipping is limited to the 48 Continental United States.

Shipping Information

Currently, Howard Miller Online Store ships strictly to the contiguous 48 U.S. states. Shipments to Alaska and Hawaii as well as international destinations and U.S territories (such as Puerto Rico and Guam) are unavailable through us.

We charge standard FedEx Ground shipping, with no additional handling fees. Most products ship within 2 business days and travel FedEx Ground, adding 2 to 5 business days depending upon destination.

Floor clocks and curios are shipped through the Home Direct Silver program and delivered directly to any room in your home. Allow 2 weeks for delivery.

Howard Miller Warranty

Howard Miller warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and workmanship under normal use and service for a period of two years from date of purchase. Howard Miller's obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/ environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or unauthorized repair.

HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Return Policy

We strongly recommend keeping the original shipping box(es). If you choose not to retain the original box(es), you will be responsible for obtaining a box(es) and packing material should any warranty or non-warranty issues arise.

If your order is damaged in shipping it is important that you keep the original box for freight claims. If you notice that the box is damaged or missing any parts, please contact our customer service department immediately.

Should you need to return an item, contact customer service for a return goods authorization (RGA) and shipping instructions. Items shipped back without the Return Goods Authorization will not be credited. Simply ship the item(s) back to us within 15 days of the invoice date and we'll exchange the item, or credit your account less a 15% restocking fee. You are responsible for the shipping charges on all returns.

Howard Miller products come with a 2-year warranty on parts and workmanship. If an item is damaged out of the box, call us to arrange for a replacement, which we will send out at no cost to you. If your floor clock has been visibly damaged when it arrives, you should refuse shipment and call us to arrange for a replacement.

Credit Card Safeguard

Is it safe to use my credit card over the Internet?

Yes. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

How can I check to make sure my connection is secure?

Look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

What if I can't access the secure server?

If you can't access the secure server for any reason, please print our order form and place your order by phone at 1.877.924.7336.

Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection.